Para realizar un pedido deberás añadir al carrito todos los productos que desees y seguidamente tramitar tu pedido.
Para tramitar tu pedido tendrás que indicar la dirección de envío y datos de contacto del cliente, así como la dirección de facturación.
Posteriormente, selecciona el transportista disponible para tu dirección de envío y el método de pago.
Si tienes algún código de promoción puedes añadirlo en el apartado de \"añadir cupón de descuento\".
"},{"tab_title":"¿Tengo que registrarme para comprar online","tab_content":"Recomendamos a todos los usuarios crear una cuenta de cliente, para facilitar futuras compras al guardar los datos de dirección y facturación. También podrás tener ventajas como:
- Un registro de histórico de pedidos.
- Realizar seguimiento de pedidos.
- Tramitar incidencias y solicitar cancelaciones directamente desde su perfil.
"},{"tab_title":"¿Cómo se añaden cupones descuento?","tab_content":"Para añadir cualquier cupón de descuento o promoción debes de introducir los productos en el carrito y dentro de él introducir el cupón de descuento.
Deberás conocer todas las condiciones de promoción aplicable a los diferentes códigos de descuento, que se publicaran en el blog de nuestra web.
"},{"tab_title":"¿Recibiré el mismo producto que veo en la foto?","tab_content":"Sí, a excepción de aquellos productos elaborados a mano como cazoletas en los que la apariencia puede variar mínimamente al tratarse de piezas únicas.
Del mismo modo, las cachimbas se venden tal cual aparece en la imágen de producto. De no ser así, se le especificará en la descripción del producto.
"},{"tab_title":"¿Cómo recupero mi contraseña olvidada?","tab_content":"Si has olvidado tu contraseña, la puedes recuperar en el apartado “Iniciar sesión - ¿Olvidó su contraseña?” Recibirás en tu e-mail un enlace temporal para restablecer su contraseña. La contraseña debe tener al menos 5 caracteres.
"},{"tab_title":"¿Cómo saber si he realizado bien mi compra?","tab_content":"Una vez realizado su pedido y confirmar el pago, recibirás un e-mail de confirmación de pedido con el resumen de su pedido. En caso de no recibirlo, contacta con nuestro departamento de Atención al Cliente.
"},{"tab_title":"¿Mis datos personales son confidenciales?","tab_content":"Toda la información que compartes con nosotros a través de Bengalaspain.com tiene carácter privado y confidencial con Inversiones Empresariales Bengala. Puedes informarte del tratamiento de sus datos consultando nuestra Política de privacidad.
"},{"tab_title":"¿Cómo puedo contactar con Atención al Cliente?","tab_content":"Si necesitas realizar alguna consulta acerca de nuestros productos o pedidos realizas u otro tipo de cuestión a resolver por nuestro servicio de atención al cliente online o tiendas físicas puedes ver los datos en nuestra página de contacto.
"},{"tab_title":"¿Puedo realizar un pedido por teléfono o por redes sociales?","tab_content":"No, actualmente no ofrecemos esos servicios.
"},{"tab_title":"¿Cómo utilizo un código de regalo o descuento?","tab_content":"Los códigos de regalo o descuentos de las campañas online se canjearán mediante una compra mínima online.
Si es un regalo al utilizar el código se añadirá dicho producto automáticamente al carrito de tu compra.
Si es un descuento, se usará individualmente en tu compra con las condiciones correspondientes.
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a TODA España (incluido islas) y Portugal","tab_content":"En Bengalaspain.com realizamos envíos a todos los puntos de la Península, incluido Portugal. También podrás realizar tu pedido con envío a las Islas Canarias, Islas Baleares, Ceuta y Melilla.
Puedes obtener más información acerca de nuestros métodos de transporte en Envíos y entregas.
"},{"tab_title":"¿Cuánto tarda en llegar mi pedido?","tab_content":"Si realizas tu pedido en días hábiles antes de las 17:00h será procesado ese mismo día (antes de las 14:00 para pedidos realizados en viernes) y lo recibirás en los siguientes plazos según el destino:
Península: 24 - 72 horas laborables (de lunes a viernes).
Islas Baleares: 3- 5 días hábiles (de lunes a viernes).
Islas Canarias, Ceuta y Melilla: 7 - 10 días hábiles (de lunes a viernes).
"},{"tab_title":"¿Cómo puedo conocer el estado de mi pedido?","tab_content":"Sí, accediendo a \"Mi cuenta\" en el apartado de \"Mis pedidos\" podrás ver el estado de tu pedido en tiempo real.
Si realizaste el pedido como invitado, puedes conocer el estado de tu pedido a través de los e-mail que recibirás con cada cambio de estado.
"},{"tab_title":"Gastos de envío","tab_content":"- Envío Península: 3.95€
- Envío Islas Baleares: 9.95€
- Envío Islas Canarias, Ceuta y Melilla: 19.00€
"},{"tab_title":"¿Tenemos envío gratuito?","tab_content":"Sí. Todos nuestros clientes pueden optar a un envío totalmente gratuito siguiendo los pasos establecidos en la promoción de envíos gratis. Para obtener el envío gratuito, el usuario deberá cumplir con los siguientes requisitos:
Realizar un pedido igual o superior a 20€ *impuestos incluidos *envío excluido
Introducir el código: BENGALAENCASA
*Promoción aplicable sólo a España peninsular
*Bengala Spain se guarda el derecho de envío con gastos a cuenta del cliente siempre que el código anterior no sea introducido y por tanto no se haga beneficiario de dicha promoción.
*Promoción sujeta a condiciones. No compatible con promociones seleccionadas.
"},{"tab_title":"¿Cómo es el proceso de regogida en tienda?","tab_content":"Si has elegido la recogida en tienda, podrá pasar a recoger su pedido en la tienda seleccionada cuando reciba su correo con el asunto de \"pedido enviado\". Al recepcionar el pedido en tienda, también recibirá una llamada a través del teléfono de contacto que nos facilite
"},{"tab_title":"¿Cuánto tiempo permanece mi pedido en tienda?","tab_content":"Los pedidos permanecen 15 días naturales en la tienda que has seleccionado para el envío, desde que recibes el correo de \"enviado\".
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- Tarjeta (VISA / MASTERCARD)
- Contrareembolso
- Financiación
- Bizum
Podrás informarte de todas las condiciones y reglas aplicable a cada método de pago en Envíos y entregas.
"},{"tab_title":"¿Por qué pueden rechazar mi tarjeta?","tab_content":"Nuestra pasarela de pago puede rechazar su tarjeta por los siguientes motivos:
- Su tarjeta ha pasado la fecha de caducidad.
- Ha alcanzado el límite de importe permitido para efectuar compras. En ese caso, consulte con su banco.
- Ha introducido algún dato incorrecto. Compruébalo previamente.
"},{"tab_title":"¿Es seguro utilizar mi tarjeta para pagar online?","tab_content":"Sí, en Bengalaspain.com contamos con el sistema de método de pago seguro, exigiendo introducir el CVV (Card Verification Value), un código impreso en la tarjeta de crédito o débito que se utiliza como medida de seguridad en las transacciones de comercio electrónico.
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cancelar mi pedido antes de recibirlo","tab_content":"• Debe comunicarse con Bengala Spain antes de que su pedido esté en proceso departamento de Atención al Cliente a llamando al 664596923 o a través de info@bengalaspain.com
• Si acabas de realizar el pedido y no ha sido preparado en nuestro centro logístico. Recibirás el reembolso en 24/72 horas en el mismo del método de pago con el que realizaste tu pedido.
• Si el pedido ya ha sido finalizado, preparado o enviado, debes rechazar la recepción de la mercancía para que la empresa de transportes rehúse el pedido. En el momento que recibamos los artículos procederemos al rembolso total con la mayor brevedad.
• Si ya lo has recibido, podrás realizar la devolución tras su entrega dentro de los 15 primeros días, siempre y cuando el producto se encuentre sin usar y en las mismas condiciones que fue recibido.
• En caso de realizar un pedido mediante pago contra reembolso, tras ser enviado el pedido y al llegar a su dirección de entrega el cliente decide rechazarlo sin motivo justificado, dicho cliente quedará registrado y no podrá usar este método de pago según las políticas de la empresa.
"},{"tab_title":"Deseo devolver un pedido una vez recibido","tab_content":"Tienes 15 días naturales para ejercer tu derecho de desistimiento desde el momento en que recibes tu pedido web, siempre que los productos adquiridos no hayan sido usados, y se encuentren en el mismo estado en que fueron entregados.
En caso de recibir el producto con desperfectos de fábrica visibles como rasguños, roturas debido al transporte o deformaciones en alguno de los elementos deberá realizar su solicitud en las primeras 24 horas tras la recepción del pedido.
Simplemente deberá acceder a su cuenta de cliente, seleccionar el pedido que quiere devolver y solicitar la devolución de su pedido.
En caso de que su reclamación esté justificada por motivos de deterioro o defecto de fábrica en el momento de la recepción del pedido, se le reembolsarán el precio de compra y los gastos de envío. Si por el contrario, solicita la devolución por causas ajenas al estado de los productos, los gastos de envío y devolución del pedido correrán a cuenta del cliente.
Una vez nos llegue la mercancía y el almacén haya verificado su estado, te devolveremos el importe del producto en el mismo método de pago que elegiste. Ten en cuenta que los gastos de envío no se devolverán en este caso.
"},{"tab_title":"He recibido mi pedido y está incompleto","tab_content":"En primer lugar, comprueba que el producto se encuentra listado en la factura. Si es así, ponte en contacto con nuestro departamento de reclamaciones para solucionar la incidencia en info@bengalaspain.com o llamando al 664596923.
Una vez nuestro almacén haya hecho las comprobaciones oportunas, procederemos al envío de la mercancía faltante siempre que tengamos ese producto en stock. Es importante que tengas en cuenta que el plazo para comunicar un pedido incompleto es de 24 horas desde su recepción.
"},{"tab_title":"He recibido un producto erróneo","tab_content":"En caso de que hayas recibido un producto erróneo, comprueba en primer lugar si aparece o no listado en la factura con las características que elegiste. Puede ser que seleccionases, por ejemplo, el color equivocado durante la compra. Si el producto recibido no coincide con el de tu factura, ponte en contacto con nuestro departamento de reclamaciones para solucionar la incidencia en info@bengalaspain.com o directamente desde tu cuenta de cliente a través de la web.
El departamento de reclamaciones se encargará de recoger gratuitamente la mercancía errónea y, una vez llegue a nuestro almacén, cambiarla por el producto correcto, si hubiese stock, o por la devolución del dinero en la misma forma de pago que elegiste al hacer la compra.
"},{"tab_title":"He recibido un producto defectuoso","tab_content":"Accordion ContentSi el producto que has recibido tiene algún desperfecto motivo del transporte o alguna imperfección de fábrica visible, tiene que ponerse inmediatamente en contacto con nuestro departamento de reclamaciones dentro de las primeras 24 horas tras ser entregado el pedido. Para que su reclamación sea aceptada, debe enviarnos fotografía del producto dañado, fotografía de todos los lados de la caja, fotografía de la etiqueta de envío junto al producto dañado.
Puede solicitar la devolución o reposición del producto reclamado sobre tu pedido en info@bengalaspain.com o través de tu cuenta de cliente en la página web.
El departamento de reclamaciones tramitará una recogida gratuita de la mercancía defectuosa en la dirección establecida y procederá al cambio, una vez hayamos recibido la mercancía en nuestros almacenes y según el procedimiento habitual de gestión de garantía.
"},{"tab_title":"¿Cuando se efectúa el reembolso de mi devolución?","tab_content":"Los plazos de reembolso del dinero dependen del motivo de la devolución y de la forma de pago:
• Los reembolsos por cancelación de una reserva o de un pedido suelen tardar entre 24 y 48 horas desde que solicitas la cancelación. Si se trata un desistimiento de compra o el pedido que deseas cancelar ya ha sido enviado, la devolución puede demorarse hasta 10 días naturales, al tener que entrar primero la mercancía en nuestras instalaciones.
• Las devoluciones en tarjeta bancaria o PayPal no suelen tardar más de 48 horas desde el momento en el que se genera el abono. Si tras unos días sigues sin recibir el reembolso de tu dinero, ponte en contacto con nuestro servicio de Atención al Cliente para solucionar la incidencia.
"},{"tab_title":"¿Cuando recibiré mi producto reemplazado?","tab_content":"El plazo de reembolso de hasta 10 días hábiles tras la recepción de la mercancía en nuestras instalaciones y la comprobación del estado de los productos.
En caso de haber empleado el pago contrareembolso deberá enviarnos un correo a info@bengalaspain.com con los datos y número de cuenta en el que desea que se le realice el reembolso o indicarlo previamente en la solicitud de devolución.
Si detectas cualquier anomalía o una tardanza excesiva, contacta con Atención al Cliente en info@bengalaspain.com o llamando al 664596923.
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