Pour passer une commande, vous devez ajouter au panier tous les produits que vous souhaitez puis traiter votre commande.
Pour traiter votre commande, vous devrez indiquer l'adresse de livraison et les coordonnées du client, ainsi que l'adresse de facturation.
Sélectionnez ensuite le transporteur disponible pour votre adresse de livraison et votre mode de paiement.
Si vous avez un code promotionnel, vous pouvez l'ajouter dans la section \"ajouter un coupon de réduction\".
"},{"tab_title":"Dois-je m'inscrire pour acheter en ligne?","tab_content":"Nous recommandons à tous les utilisateurs de créer un compte client, afin de faciliter les futurs achats en enregistrant l'adresse et les informations de facturation. Vous pouvez également bénéficier d'avantages tels que:
- Un enregistrement de l'historique des commandes.
- Suivre les commandes.
- Traiter les incidents et demander des annulations directement depuis votre profil.
"},{"tab_title":"Comment les bons de réduction sont-ils ajoutés?","tab_content":"Comment les bons de réduction sont-ils ajoutés?
Pour ajouter un coupon de réduction ou de promotion, vous devez entrer les produits dans le panier et y entrer le coupon de réduction.
Vous devez connaître toutes les conditions promotionnelles applicables aux différents codes de réduction, qui seront publiées sur le blog de notre site Internet.
"},{"tab_title":"Vais-je recevoir le même produit que je vois sur la photo?","tab_content":"Oui, à l'exception des produits fabriqués à la main tels que les bols dont l'apparence peut varier de manière minime car il s'agit de pièces uniques.
De la même manière, les narguilés sont vendus tels qu'ils apparaissent sur l'image du produit. Sinon, cela sera précisé dans la description du produit.
"},{"tab_title":"Comment récupérer mon mot de passe oublié?","tab_content":"Si vous avez oublié votre mot de passe, vous pouvez le récupérer dans la rubrique \"Connexion - Mot de passe oublié ?\" Vous recevrez dans votre e-mail un lien temporaire pour réinitialiser votre mot de passe. Le mot de passe doit comporter au moins 5 caractères.
"},{"tab_title":"Comment savoir si j'ai bien effectué mon achat?","tab_content":"Una vez realizado su pedido y confirmar el pago, recibirás un e-mail de confirmación de pedido con el resumen de su pedido. En caso de no recibirlo, contacta con nuestro departamento de Atención al Cliente.
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vers TOUTE l'Espagne (y compris les îles) et le Portugal","tab_content":"Chez Bengalaspain.com, nous livrons dans toutes les régions de la péninsule, y compris au Portugal. Vous pouvez également passer votre commande avec expédition vers les îles Canaries, les îles Baléares, Ceuta et Melilla.
Vous pouvez obtenir plus d'informations sur nos modes de transport dans Expédition et livraison.
"},{"tab_title":"Dans combien de temps ma demande sera-t-elle livrée?","tab_content":"Si vous passez votre commande les jours ouvrables avant 17h00, elle sera traitée le jour même (avant 14h00 pour les commandes passées le vendredi) et vous la recevrez dans les conditions suivantes selon la destination :
Péninsule: 24 - 72 heures ouvrables (du lundi au vendredi).
Îles Baléares: 3 à 5 jours ouvrables (du lundi au vendredi).
Îles Canaries, Ceuta et Melilla: 7 - 10 jours ouvrables (du lundi au vendredi).
"},{"tab_title":"Comment puis-je connaître le statut de ma commande?","tab_content":"Oui, en accédant à «Mon compte» dans la rubrique «Mes commandes», vous pourrez voir l'état de votre commande en temps réel.
Si vous avez passé la commande en tant qu'invité, vous pouvez connaître le statut de votre commande grâce aux e-mails que vous recevrez à chaque changement de statut.
"},{"tab_title":"Frais d'envoi","tab_content":"- Livraison Péninsule : 3,95 €
- Frais de port aux îles Baléares : 9,95 €
- Livraison aux îles Canaries, Ceuta et Melilla : 19,00 €
"},{"tab_title":"Avons-nous la livraison gratuite?","tab_content":"Oui, tous nos clients peuvent opter pour une livraison totalement gratuite en suivant les étapes établies dans la promotion de livraison gratuite. Pour obtenir la livraison gratuite, l'utilisateur doit remplir les conditions suivantes :
Passez une commande égale ou supérieure à 20 € * taxes incluses * frais de port exclus
Entrez le code: BENGALAENCASA
*Promotion applicable uniquement en Espagne continentale
*Bengala Spain conserve le droit d'expédition avec frais à la charge du client tant que le code précédent n'est pas entré et ne devient donc pas bénéficiaire de ladite promotion.
*Promotion soumise à conditions. Non compatible avec les promotions sélectionnées.
"},{"tab_title":"Comment se déroule le processus de retrait en magasin?","tab_content":"Si vous avez choisi le retrait en magasin, vous pouvez retirer votre commande dans le magasin sélectionné lorsque vous recevez votre e-mail avec l'objet \"commande envoyée\". Lorsque vous recevez la commande dans le magasin, vous recevrez également un appel via le numéro de contact que vous avez fourni.
"},{"tab_title":"Combien de temps ma commande reste-t-elle en magasin ?","tab_content":"Les commandes restent 15 jours calendaires dans le magasin que vous avez sélectionné pour l'expédition, puisque vous recevez l'e-mail \"envoyé\".
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- Paiement à la livraison
- Pay Pal
- Financemen
- Bizum
Vous pourrez prendre connaissance de toutes les conditions et règles applicables à chaque mode de paiement dans Envois et livraisons.
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- Votre carte a dépassé la date d'expiration.
- Vous avez atteint la limite du montant autorisé pour effectuer des achats. Dans ce cas, renseignez-vous auprès de votre banque.
- Vous avez entré des informations incorrectes. Vérifiez-le au préalable.
"},{"tab_title":"Est-il sûr d'utiliser ma carte pour payer en ligne?","tab_content":"Oui, chez Bengalaspain.com, nous avons un système de méthode de paiement sécurisé, nécessitant l'introduction du CVV (Card Verification Value), un code imprimé sur la carte de crédit ou de débit qui est utilisé comme mesure de sécurité dans les transactions de commerce électronique.
"},{"tab_title":"Si je sélectionne le retrait en magasin, puis-je payer en magasin lors du retrait de la commande?","tab_content":"Non, le paiement doit être effectué en ligne pour pouvoir finaliser et traiter votre commande, il n'est pas possible de payer en magasin à réception.
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veux annuler ma commande avant de la recevoir","tab_content":"• Vous devez contacter Bengala Spain avant que votre commande ne soit en cours.Service client en appelant le 664596923 ou via info@bengalaspain.com
• Si vous venez de passer la commande et qu'elle n'a pas été préparée dans notre centre logistique. Vous recevrez le remboursement en 24/72 heures dans le même mode de paiement avec lequel vous avez passé votre commande.
• Si la commande a déjà été finalisée, préparée ou expédiée, vous devez refuser la réception de la marchandise pour que le transporteur refuse la commande. Dès que nous recevrons les articles, nous procéderons à un remboursement complet dans les plus brefs délais.
• Si vous l'avez déjà reçu, vous pouvez effectuer le retour après livraison dans les 15 premiers jours, tant que le produit n'est pas utilisé et dans le même état qu'il a été reçu.
• En caso de realizar un pedido mediante pago contra reembolso, tras ser enviado el pedido y al llegar a su dirección de entrega el cliente decide rechazarlo sin motivo justificado, dicho cliente quedará registrado y no podrá usar este método de pago según las políticas de la entreprise.
"},{"tab_title":"Je veux retourner une commande une fois reçue","tab_content":"Vous disposez d'un délai de 15 jours calendaires pour exercer votre droit de rétractation à compter de la réception de votre commande en ligne, à condition que les produits achetés n'aient pas été utilisés et soient dans l'état dans lequel ils ont été livrés.
En cas de réception du produit présentant des défauts de fabrication visibles tels que des rayures, des ruptures dues au transport ou des déformations de l'un des éléments, vous devez faire votre demande dans les 24 heures suivant la réception de la commande.
Il vous suffit d'accéder à votre compte client, de sélectionner la commande que vous souhaitez retourner et de demander le retour de votre commande.
Dans le cas où votre réclamation serait justifiée par des raisons de détérioration ou de défaut de fabrication au moment de la réception de la commande, le prix d'achat et les frais de port vous seront remboursés. Si, en revanche, vous demandez un retour pour des raisons indépendantes de l'état des produits, les frais d'expédition et de retour de la commande seront à la charge du client.
Une fois la marchandise arrivée et l'entrepôt a vérifié son statut, nous vous rembourserons le montant du produit dans le même mode de paiement que vous avez choisi. Veuillez noter que les frais d'expédition ne seront pas remboursés dans ce cas.
"},{"tab_title":"J'ai reçu ma commande et elle est incomplète","tab_content":"Tout d'abord, vérifiez que le produit est répertorié sur la facture. Si tel est le cas, contactez notre service des réclamations pour résoudre l'incident à info@bengalaspain.com ou en appelant le 664596923.
Une fois que notre entrepôt a effectué les vérifications appropriées, nous procéderons à l'envoi de la marchandise manquante tant que nous aurons ce produit en stock. Il est important que vous gardiez à l'esprit que le délai de communication d'une commande incomplète est de 24 heures à compter de la réception.
"},{"tab_title":"J'ai reçu le mauvais produit","tab_content":"Si vous avez reçu un mauvais produit, vérifiez d'abord s'il figure ou non sur la facture avec les caractéristiques que vous avez choisies. Il se peut que vous ayez sélectionné, par exemple, la mauvaise couleur lors de l'achat. Si le produit reçu ne correspond pas à celui de votre facture, contactez notre service réclamation pour résoudre l'incident à info@bengalaspain.com ou directement depuis votre compte client via le web.
Le service des réclamations sera chargé de récupérer gratuitement la mauvaise marchandise et, une fois arrivée dans notre entrepôt, de l'échanger contre le bon produit, s'il y a du stock, ou pour le retour de l'argent dans le même mode de paiement que vous avez choisi lors de l'achat.
"},{"tab_title":"J'ai reçu un produit défectueux","tab_content":"Contenu de l'accordéon Si le produit que vous avez reçu présente des dommages causés par le transport ou une imperfection visible de l'usine, vous devez immédiatement contacter notre service des réclamations dans les 24 heures suivant la livraison de la commande. Pour que votre réclamation soit acceptée, vous devez nous envoyer une photographie du produit endommagé, une photographie de tous les côtés de la boîte, une photographie de l'étiquette d'expédition à côté du produit endommagé.
Vous pouvez demander le retour ou le remplacement du produit réclamé sur votre commande à info@bengalaspain.com ou via votre compte client sur le site Web.
Le service réclamation procédera à un enlèvement gratuit de la marchandise défectueuse à l'adresse indiquée et procédera à l'échange, une fois que nous aurons reçu la marchandise dans nos entrepôts et selon la procédure habituelle de gestion des garanties.
"},{"tab_title":"Quand le remboursement de mon retour est-il effectué?","tab_content":"Les modalités de remboursement dépendent du motif du retour et du mode de paiement :
• Les remboursements pour annulation d'une réservation ou d'une commande prennent généralement entre 24 et 48 heures à compter de la demande d'annulation. S'il s'agit d'un retrait d'achat ou que la commande que vous souhaitez annuler a déjà été envoyée, le retour peut prendre jusqu'à 10 jours calendaires, car la marchandise doit d'abord entrer dans nos installations.
• Les retours par carte bancaire ou PayPal ne prennent généralement pas plus de 48 heures à partir du moment où le crédit est généré. Si après quelques jours vous ne recevez toujours pas de remboursement, contactez notre Service Client pour résoudre l'incident.
"},{"tab_title":"Quand recevrai-je mon produit remplacé?","tab_content":"Le délai de remboursement pouvant aller jusqu'à 10 jours ouvrables après réception de la marchandise dans nos installations et vérification de l'état des produits.
Si vous avez utilisé le paiement contre remboursement, vous devez nous envoyer un e-mail à info@bengalaspain.com avec les données et le numéro de compte dans lequel vous souhaitez que le remboursement soit effectué ou l'indiquer préalablement dans la demande de retour.
Si vous détectez une anomalie ou un retard excessif, contactez le service client à info@bengalaspain.com ou en appelant le 664596923.
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