Centro de Ayuda de Bengala Spain

Estamos aquí para ayudarte. Te ayudamos con tus compras o con tus dudas, con una sonrisa.

¿Necesitas ayuda con un producto o servicio de Bengala que ya has comprado?, ¿quieres comprobar el estado de un pedido o cambiar sus datos?, ¿necesitas más información sobre un producto o ayuda con tu compra?

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¿Has realizado un pedido y necesitas hacer algún cambio? ¿Te ha llegado un pedido y necesitas hacernos alguna pregunta?

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- Debe ponerse en contacto con el departamento de Atención al Cliente llamando al 664 59 69 23 o escribiendo a info@bengalaspain.com

- Si tu pedido está en preparación no podrá ser cancelado.

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- Puedes devolver los productos de tu pedido dentro de un plazo de 15 días, siempre que los productos no hayan sido usados y estén en el mismo estado que cuando los recibiste.

- Desde tu cuenta de cliente, selecciona el pedido que quieres devolver y solicita la devolución de tu pedido.

- En caso de recibir el producto defectuoso deberá realizar su solicitud en las primeras 24 horas tras la recepción del pedido. Si por el contrario, las causas son ajenas al estado de los productos, los gastos de envío y devolución del pedido correrán a cuenta del cliente.

- Si has recibido tu pedido y te falta algún producto abre una incidencia desde tu cuenta de cliente en las primeras 24 horas desde la recepción del pedido.

- Una vez hayamos hecho las comprobaciones oportunas, procederemos al envío del producto que faltaba.

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- Si el producto recibido tiene algún desperfecto motivo del transporte o alguna imperfección de fábrica visible, debes abrir una incidencia en las primeras 24 horas desde la recepción del pedido.

- Para su reclamación necesitaremos fotografía del producto dañado, fotografía de la caja y de la etiqueta de envío con los datos visibles.

- Una vez gestionado, te haremos una recogida gratuita del producto defectuoso y te mandaremos uno nuevo, siempre que tengamos stock de ese producto.

Te aconsejamos

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- En Bengala Spain disponemos de los siguientes métodos de pago:

Tarjeta (Visa/MasterCard)
Paypal
Bizum
Pago a plazos
Contrareembolso

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- Si realizar el pedido en días hábiles antes de las 17:00h, será procesado ese mismo día (antes de las 14:00h para pedidos en viernes) y lo recibirás según los plazos:

Península: 24-72 horas hábiles desde que tu pedido es enviado
Islas Baleares: 3-5 días hábiles desde que enviamos tu pedido.
Islas Canarias, Ceuta y Melilla: 7-10 días hábiles desde que enviamos el pedido sale de nuestros almacenes.

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- Si realizar el pedido en días hábiles antes de las 17:00h, será procesado ese mismo día (antes de las 14:00h para pedidos en viernes) y lo recibirás según los plazos:

Península: 24-72 horas hábiles desde que tu pedido es enviado
Islas Baleares: 3-5 días hábiles desde que enviamos tu pedido.
Islas Canarias, Ceuta y Melilla: 7-10 días hábiles desde que enviamos el pedido sale de nuestros almacenes.

- Aprovecha el envío gratuito gracias al código BENGALAENCASA para pedidos igual o superior a 20€ impuestos incluidos y envío excluido.

*Promoción solo en España peninsular
*No aplicable a otros códigos ni a productos y promociones seleccionadas, como BlackFriday, Rebajas, etc.

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- Si has elegido la recogida en tienda, podrás recoger tu pedido en la tienda seleccionada. Recibirás un mail cuando tu pedido esté listo para que puedas recogerlo.

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