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WITHDRAWAL AND CHANGE POLICY
General rules
Withdrawal
The client has the right to withdraw from the contract in the terms provided in the Consolidated Text of the General Law for the Defense of Consumers and Users within 30 calendar days following receipt of the article.
To formalize the withdrawal, the client must send the product, with its invoice received from the purchase of the purchase, with its seal and corresponding labels and original packaging in perfect condition to INVERSIONES EMPRESARIALES BENGALA S.L. (C / Manzanilla, Nº 4, Portal 4, 5º C, 41013 Seville, Spain).
Once the withdrawal has been formalized and the item returned together with its original packaging, the price will be returned in the shortest possible time, and in any case, within 15 calendar days following the withdrawal, being able to deduct the costs from the return price. shipping costs incurred by INVERSIONES EMPRESARIALES BENGALA SL
INVERSIONES EMPRESARIALES BENGALA S.L. will not accept the withdrawal of products that have been personalized.
Exchanges or returns
It is possible to exchange or return the items purchased from INVERSIONES EMPRESARIALES BENGALA S.L. within 30 days of purchase, provided they have not been used.
In the event that you wish to exchange your item for another, you should contact our customer service [email protected] and once we receive the product and verify that it has not been used and is in perfect condition, We will send you the new product requested. Remember that the product cannot have been used and that it must be in its original packaging.
Returns that are made by free decision of the client or because the product has a possible defect or damage will be differentiated.
a) For the returns that the client freely wishes to make, if INVERSIONES EMPRESARIALES BENGALA S.L. had incurred any expenses as a result of the shipment, you can pass them on and deduct them from the amount of the return.
b) For returns for reasons based on a defect or damage, the customer will make the return without paying any cost for the return.
The process to proceed with the return for this last reason will be as follows, the customer must contact the customer service department on the phone + 34 672 47 85 89 or email [email protected] and indicate the damage suffered, sending the product with the purchase receipt and in the original packaging, once the damage is verified by INVERSIONES EMPRESARIALES BENGALA SL. the amount will be refunded or exchanged for another product INVERSIONES EMPRESARIALES BENGALA SL within a maximum period of 14 days.
In case of returns by free decision of the client without reason based on defect or defect of the purchases made against reimbursement, the return of the payment will be effective once the package reaches the facilities of INVERSIONES EMPRESARIALES BENGALA S.L. Payment will be made through the bank account that the user must provide us. The user will be responsible for the shipping costs of the return, as well as the costs generated by the first shipment, for which the latter will be deducted from the returned amount.
INVERSIONES EMPRESARIALES BENGALA S.L. It will not proceed to the exchange, nor to the return of products that have been personalized, nor of those that are damaged derived from misuse, stains, falls or blows.
Shipping address for changes: INVERSIONES EMPRESARIALES BENGALA S.L.
Address:
If you have any questions, you can contact us through our contact form on the web, or by email [email protected] or by calling 34 672 47 85 89.
INVERSIONES EMPRESARIALES BENGALA S.L. It will not be responsible for the damages or losses that the courier companies may have made in the shipments of both collections and deliveries.
For reasons of use and hygiene, the hookahs, hoses have no change except for tare. The product will be checked at the time of sale or preparation of the order to verify its status.
For reasons of use and hygiene, the cups can only be returned if they have not been used. Stains or physical defects that do not affect the proper functioning of the item and that are a consequence of its artisan manufacturing process will not be accepted as tare.
Changes will only be made to previously verified factory defective products.
Any other item will be exchanged within 14 days for a voucher redeemable in 30 days. In the case of making the change, the shipment will be borne by the customer and will be in the form of a purchase voucher of the same amount.
Bengala Spain tries to pack your shipments with the greatest possible protection, so that they are received in perfect condition.